Shipping & Returns

Shipping & Return Policies

There is no minimum size. All orders ship FOB shipping point. Shipping and insurance charges are paid by the customer. We cannot deliver to a PO, APO or FPO address.

Reliable, On-Time Delivery

Most in-stock orders ship the next business day. DQE is located in Indiana, the Crossroads of America, so Ground Service for stocked products is never more than a few days away!

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Free Shipping Policy

Free shipping is provided on most orders $10,000 and above within the continental U.S. DQE reserves the right to assess shipping charges for any special or unforeseen circumstances. Free shipping exclusions are as follows:

  • Distributors with contract pricing and other existing rebate offers
  • All overpack container products and collection barrels
    • (HMS1720-HMS1795, HM450)
  • Customized product orders
  • Accessorial shipping services are not included

Returns

All returns must be authorized by DQE Customer Service. After 30 days from sale, merchandise approved for return will be eligible for DQE credit only and a restocking charge of 10% will be deducted from the final credit. The customer is responsible for all shipping charges on returned merchandise after 30 days from sale.

PPE Return Policy: Due to the hazardous nature of using personal protective equipment, this product is not eligible for return. Contact DQE for product samples prior to purchase.

Mass Care Return Policy: DQE is unable to accept returns or exchanges on Mass Care products, which are designated by "MC" at the beginning of the product number. Contact DQE for product samples prior to purchase.